Renewal or upgrade
A contract milestone or mandatory release reopens commercial and validation decisions.
Your situation · Provider change
Change serialization providers without losing sight of what matters.
Your partner connections, validated processes and daily compliance work all matter during a switch. Assess what can stay, what needs testing and how the transition can be managed through established SoftGroup technology and specialist service support.
Documented experienceSoftGroup has completed 36 customer migrations from other providers over three years.
The decision point
The status quo deserves the same scrutiny as the switch.
Staying can preserve familiarity, but it does not remove questions about support continuity, continued product investment, or long-term fit. A switch introduces change risk; the right comparison considers both.
Regulatory modernization
NDC-12, regional expansion, or interface change means the current stack must be touched anyway.
Provider direction and support continuity
Changes in strategic priorities or service models can affect long-term fit, support continuity, and continued product investment.
TCO and validation burden
Connection fees, renewal step-changes, testing, and day-to-day operation can obscure the real cost.
What the switch should solve
A successful switch changes more than your software.
Plan for both the transition and the daily work after it: partner data, exceptions, validation and ongoing support.
Exceptions and alerts
Monitoring, triage, resolution coordination, and documented escalation should not depend on one specialist.
Partner onboarding and connections
Start with your existing connections. The assessment identifies which can continue and which need technical changes, testing or re-onboarding.
Validation
Planning, test evidence, controlled change, and audit-ready documentation become part of the migration and ongoing service.
Continuity by design
Preserve what is proven. Change what is creating the burden.
The network around your business
- ✓Trading-partner relationships
- ✓Existing connection estate where supported
- ✓Your data ownership and governance
- ✓Operational continuity through cutover
Technology and service
- →Managed monitoring and expert operation
- →Clear, predictable costs
- →Governed validation and change
- →Connection-specific migration planning
Compatibility depends on the standards, protocol versions and requirements of each connection. Your migration plan includes the testing and qualification needed.
NETWORK MATCH · GLOBAL STARTING POINT
Know your connections before you switch.
Network Match is the standard starting assessment for AssureTrace migration projects across supported markets. It examines your existing trading-partner connections, protocols and operational dependencies so the transition can be planned around your real network.
01
Map the current network
Identify partner connections, technical routes, data exchanges and critical dependencies.
02
Assess possible continuity
Evaluate which connections may be maintained and where changes, testing or partner engagement are required.
03
Build the transition scope
Turn connection-level findings into a market-aware migration plan, with responsibilities and readiness criteria.
Network Match is a standard assessment, not a guarantee that every connection can remain unchanged. Feasibility depends on the market, partner participation, technology and regulatory requirements.
YOUR MIGRATION JOURNEY
A structured switch, built around your operations.
From reviewing your existing connections to testing, cutover and ongoing operations, each stage is planned around your systems, trading partners and market requirements. Scope, timing and responsibilities are agreed with you.
Qualify & Propose
Establish the initial scope, dependencies, exit rights and readiness for an informed proposal.
Assess & Design
Document the current environment, define the target approach and agree responsibilities.
Configure & Connect
Prepare platform configuration, supported interfaces and trading-partner connections.
Validate & Test
Test data, workflows, relevant integrations and agreed validation evidence.
Parallel Run
Where appropriate, compare current and target operations before cutover approval.
05
Cutover
Execute the approved transition with monitoring, evidence and recovery criteria.
06
Hypercare & Lot Drain
Stabilise operations and resolve remaining in-flight or historical dependencies as applicable.
07
Decommission
Retire or move the previous environment to agreed read-only retention after reconciliation and approval.
08
Run
Transition to the agreed steady-state operating and support model, with clear responsibilities.
Delivery experience and commercial clarity
Build your decision on experience and a clear cost comparison.
AssureTrace builds on SoftGroup’s delivery experience, with a transparent commercial approach.
Customer migrations from other providers completed by SoftGroup over three years.
Migration timing planned around your connections, testing and operational priorities.
Compare software, service delivery, staffing, validation and switching costs over three years.
Live regulatory connectors in the delivery record behind AssureTrace.
Understand service scope, recurring costs and renewal terms before deciding.
The managed outcome
Reduce the workload that comes with your next system.
Bring proven SoftGroup technology together with specialist support for daily compliance. You retain oversight and regulatory accountability; your contracted provider handles the agreed activities.
Assess managed complianceMonitored resilience
Service coverage, specialist support, reporting and escalation are tailored to the customer’s operating needs.
Audit-ready quality
Controlled change, validation evidence, procedures, and operational records stay part of service delivery.
Regulatory breadth
Built on SoftGroup technology used by 145 pharmaceutical customers across 43 markets.
Network and cost assessments
Map connections, partner dependencies, migration effort, and comparative operating cost before deciding whether to stay or change.
Switching FAQ
The practical questions, answered directly.
Will every trading partner need to be re-onboarded?
No. The goal is to avoid unnecessary re-onboarding. The baseline identifies which connections can continue and where protocol, data, qualification or validation changes require coordinated work.
Does AssureTrace replace the network?
No. AssureTrace does not replace the wider network. The underlying technology supports defined exchange standards and published protocols; each connection is assessed for compatibility, qualification and migration requirements.
Will production lines or shipments stop during migration?
Your migration plan addresses production and shipment continuity through phased testing, validation and agreed rollback criteria. Any downtime requirements are assessed for your specific setup.
Can the service cover both EU and US operations?
The underlying technology supports both EU and US compliance contexts, with managed support aligned to customer requirements.
How is the validated state protected?
Validation scope, testing, evidence, approval, cutover, and ongoing change control are planned as part of the migration and managed operation.
Are future intelligence applications available today?
No. Customer-facing intelligence applications are not currently available. Today, the focus is reliable managed compliance and the governed data it creates.
Start with the connection map
Find out what can stay connected and whether the current provider still fits.
Tell us about your current provider, renewal timing and critical partner connections. Explore what a switch would involve and how daily compliance could be supported.